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TierPoint is seeking an Operations Specialist who will play a vital role in providing high quality customer service and supporting internal and external communication. Ideal candidates will have experience providing customer service in general administrative duties. In this role you will have the opportunity to act as a point of contact for clients, vendors, and internal team members. You must have the ability to work in a fast-paced and rapidly changing environment while escalating urgent issues appropriately to senior staff. An understanding of your role as it relates to the functioning of day-to-day operations will also be critical.
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This is a senior-level cloud administration role responsible for daily operational services and driving improvements across storage and virtualization infrastructure. This role will be focused on deep technical expertise, demonstrate ownership of complex systems, and actively mentoring junior team members. Regular interaction with internal teams and clients is expected, with an emphasis on solution design, technical leadership, and continuous improvement.
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The Boomi Integration Developer will be responsible for designing, building, and maintaining Boomi workflows that integrate TierPoint’s critical back-office systems. The ideal candidate will be responsible for designing, implementing, and maintaining robust integrations using Boomi's platform, ensuring seamless connectivity between various internal and external enterprise systems. You’ll join a diverse IT team that spans technologies and specialties to deliver excellent internal and external customer service to TierPoint and our customers.
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The EOC Support Analyst requires basic systems administrative skills and capabilities as well as a strong customer service background. This position is responsible for receiving incoming calls and alerts regarding services for both internal and external customers. Calls, e-mails, or monitored events may require the creation and escalation of a thoroughly documented ticket. The analyst is also responsible for identifying critical issues and engaging key resources while gathering information needed to effectively escalate problems in a fast-paced environment. Analysts in this position will be working in a fast paced, and sometimes high-pressure, environment and as a part of a team which is staffed on a continual 24/7/365...
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The EOC Support Analyst requires basic systems administrative skills and capabilities as well as a strong customer service background. This position is responsible for receiving incoming calls and alerts regarding services for both internal and external customers. Calls, e-mails, or monitored events may require the creation and escalation of a thoroughly documented ticket. The analyst is also responsible for identifying critical issues and engaging key resources while gathering information needed to effectively escalate problems in a fast-paced environment. Analysts in this position will be working in a fast paced, and sometimes high-pressure, environment and as a part of a team which is staffed on a continual 24/7/365...
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TierPoint is seeking an Operations Specialist who will play a vital role in providing high quality customer service and supporting internal and external communication. Ideal candidates will have experience providing customer service in general administrative duties. In this role you will have the opportunity to act as a point of contact for clients, vendors, and internal team members. You must have the ability to work in a fast-paced and rapidly changing environment while escalating urgent issues appropriately to senior staff. An understanding of your role as it relates to the functioning of day-to-day operations will also be critical.
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The Data Center Manager (DCM) will be responsible for overseeing all aspects of data center and building operations, 24x7 staffing, facility infrastructure testing and preventive maintenance, service delivery, quality assurance, adherence to corporate standards and processes, oversight of all hardware assets within the datacenter (internal and customer assets), and continuous improvement to operations within the data center. Requires ability to manage multiple projects at once including coordinating work efforts of internal and external resources as needed. Can provide these functions with minimal direct supervision.
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We are seeking an Operations Technician I who will play a vital role in maintaining the smooth operations of our data center facilities. This position is ideal for a novice, IT professional who is eager to get hands-on experience in a dynamic, high-tech environment. We take pride in what we do and seeking someone equally as passionate in providing top-tier customer service knowing your positive contributions represent what we are all about.
General assignments will include, but are not limited to entry-level...
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We are seeking a Senior Automation Engineer who brings an automation-first mindset to identity lifecycle across our enterprise.
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The Lead Operations Technician is responsible for overseeing the daily operations, maintenance, and performance of the data center’s infrastructure and systems. Acting as the primary technical expert and escalation point, this role ensures optimal uptime, reliability, and operational excellence across all facility and hardware systems.
This position coordinates with cross-functional teams, manages vendor relationships, and provides hands-on leadership and mentorship to operations...
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The Operations Technician II role is ideal for someone who’s not only technically skilled but also thrives on solving complex challenges and finding innovative solutions. You’ll be at the center of activity, applying your technical expertise to keep systems running efficiently while continuously growing your skills. Daily responsibilities may include prepping cabinets, handling stock, racking servers, pulling cables, and managing alarms within a high-tech environment featuring advanced HVAC and electrical equipment. A strong customer service mindset is essential, as you’ll interact with customers to ensure their needs are met with professionalism and care.
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Join a high-performing accounting team at the center of a rapidly evolving data center business, where you’ll lead a timely, accurate close process and turn financial results into impactful insights that drive the organization forward.
As the Manager, Accounting, you will lead and execute core accounting operations to deliver an efficient, on-time monthly close, while ensuring financial results are accurate, actionable, and clearly communicated to stakeholders across the business.
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The EOC Team Lead is responsible for providing quality customer experience to TierPoint clients while leading and training employees to provide clients an overwhelmingly positive support experience. The EOC...
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We are seeking an Operations Technician I who will play a vital role in maintaining the smooth operations of our data center facilities. This position is ideal for a novice, IT professional who is eager to get hands-on experience in a dynamic, high-tech environment. We take pride in what we do and seeking someone equally as passionate in providing top-tier customer service knowing your positive contributions represent what we are all about.
General assignments will include, but are not limited to entry-level...
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The Operations Technician II role is ideal for someone who’s not only technically skilled but also thrives on solving complex challenges and finding innovative solutions. You’ll be at the center of activity, applying your technical expertise to keep systems running efficiently while continuously growing your skills. Daily responsibilities may include prepping cabinets, handling stock, racking servers, pulling cables, and managing alarms within a high-tech environment featuring advanced HVAC and electrical equipment. A strong customer service mindset is essential, as you’ll interact with customers to ensure their needs are met with professionalism and care.
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As a Customer Success Manager at TierPoint, you'll own the renewal experience for a portfolio of approximately ~500 customer accounts across the United States. You'll spend 70% of your time conducting...
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This position is an entry-level position that will support a wide range of audit and compliance activities for TierPoint’s Security and Compliance department. Under the general supervision of the Director, ISMS this position provides information security and compliance assistance through operations and controls analysis, policy and procedure development, risk assessments, and development/execution of remediation efforts.
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We are seeking an Operations Technician I who will play a vital role in maintaining the smooth operations of our data center facilities. This position is ideal for a novice, IT professional who is eager to get hands-on experience in a dynamic, high-tech environment. We take pride in what we do and seeking someone equally as passionate in providing top-tier customer service knowing your positive contributions represent what we are all about.
General assignments will include, but are not limited to entry-level...
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MEP Technician II is responsible for the day-to-day maintenance and service on the electrical - mechanical systems supporting the Data Center. The ideal candidate will have an extensive background in mechanical, electrical, and plumbing systems, with the ability to troubleshoot, maintain, and repair a wide range of building systems to ensure safe and efficient operations. Educate and train other TierPoint personnel on tasks related to the mechanical-electrical systems and components. Responsible for facility electrical/mechanical systems, documentation and ongoing service and support.
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MEP Technician II is responsible for the day-to-day maintenance and service on the electrical - mechanical systems supporting the Data Center. The ideal candidate will have an extensive background in mechanical, electrical, and plumbing systems, with the ability to troubleshoot, maintain, and repair a wide range of building systems to ensure safe and efficient operations. Educate and train other TierPoint personnel on tasks related to the mechanical-electrical systems and components. Responsible for facility electrical/mechanical systems, documentation and ongoing service and support.