The Lead Operations Technician works independently identifying areas for improvement within the existing environment, developing and implementing recommendations for improvement. Responsible for mentoring other technical staff, consistently authors knowledge base articles and provides proactive solutions and serves as a backup for the local operations manager. Serve as an escalation point for all issues requiring engineering assistance. Responsibilities include maintaining at least one internal system and all relevant support documentation. Consistently demonstrate proficiency in resolving moderate to complex support problems.

TierPoint is looking for aspiring technology sales professionals to join our Business Development Team. Our Business Development Representatives execute integrated, multichannel B2B prospecting strategies, pitching our award-winning Hybrid IT & Cloud solutions. This role offers a base salary, uncapped performance-based monthly bonuses, daily and weekly sales incentives, and a clear path for long-term career development in the booming field of technology sales. This position will solely be dedicated to outbound leads and accounts, generating demand for...

The Customer Success Renewal Analyst will be responsible for consolidating, analyzing, and forecasting contract renewal data to develop a proactive, data-driven renewal strategy. This role requires gathering, cleansing, and synthesizing data from multiple systems,

The Operations Technician I require basic technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail oriented technical problem solving approach. This position requires someone who can identify issues independently and resolve issues with little to no supervision. A strong customer service background and experience dealing with customers is a must. General assignments will include, but are not limited to: entry-level technical tasks, cabinet prep, stock...

The Sales Support Associate is responsible for supporting our regional sales teams and providing superior customer support on questions regarding Billing, Service Changes, and basics of Customer Contractual Obligations. The primary goal is become an expert in our sales process and systems, developing the skills needed to research and troubleshoot specific Customer issues or understand how to facilitate an answer from other TierPoint departments. Ultimately, the Sales Support Associate’s goal is to support the inside and outside sales teams by increasing their selling time and to better and more quickly service TierPoint’s clients. This position provides an opportunity to gain industry knowledge and learn to sell leading edge solutions for the...

As an MEP Technician, the employee is responsible for providing technical assistance to TierPoint and its customers in the Data Center. The employee is responsible for the day-to-day maintenance and service of the electrical-mechanical systems supporting the Data Center. The employee will educate and train other TierPoint personnel on tasks related to the mechanical-electrical and plumbing systems and components. The employee will be primarily responsible for facility electrical/mechanical systems, documentation, and ongoing service and support. This position is critical, as failure of these systems to function properly would result in millions of dollars in lost revenue and damaged equipment as well as significant legal...

The Windows Engineer II will be primarily responsible for providing 24x7x365 support to our Windows OS managed customer base located in TierPoint datacenters and Cloud environments across the nation. The Windows Engineer II position will be a member of the Windows team. This role requires a client first mentality, high sense of ownership of problems and requests assigned, as well as a high level of attention to detail.

The Senior Engineer, Identity & Access Management is a member of the Identity & Access Management Engineering team, which is a critical function of a larger Infrastructure Engineering organization.  This role will focus on implementing, automating, and maintaining all identity and access management business platforms and services. This role will work alongside a team of engineers and architects as well as key development and quality assurance personnel. We are looking for a self-starter who can successfully work across multiple levels – with customers, teammates, vendors, and executive leadership. This engineer must possess a comprehensive understanding of IT...

TierPoint is looking for aspiring technology sales professionals to join our Business Development Team. Our Business Development Representatives execute integrated, multichannel B2B prospecting strategies, pitching our award-winning Hybrid IT & Cloud solutions. This role offers a base salary, uncapped performance-based monthly bonuses, daily and weekly sales incentives, and a clear path for long-term career development in the booming field of technology sales. This position will solely be dedicated to outbound leads and accounts, generating demand for...

TierPoint is looking for aspiring technology sales professionals to join our Business Development Team. Our Business Development Representatives execute integrated, multichannel B2B prospecting strategies, pitching our award-winning Hybrid IT & Cloud solutions. This role offers a base salary, uncapped performance-based monthly bonuses, daily and weekly sales incentives, and a clear path for long-term career development in the booming field of technology sales. This position will solely be dedicated to outbound leads and accounts, generating demand for...

As a CPQ Administrator, you will play a crucial role in supporting, building, testing, and implementing quoting flows through TierPoint’s CPQ platform. Your expertise will contribute to an streamlined sales experience, efficient pricing, product configuration, and document generation.   Tierpoint is modernizing their quoting technology stack and this position is an opportunity to be part of the beginning stages of implementation. Training and...

Are you a ServiceNow guru who can build workflows and solve problems that make mere mortals quake in fear? Can you navigate the ServiceNow platform blindfolded and with your hands tied behind your back? Do you have a sense of humor that can make even the grumpiest stakeholders crack a smile? Then we want YOU! We're looking for a ServiceNow Guru to join our team and work magic on our ServiceNow platform.

The Content Marketing Manager will oversee all marketing content initiatives, both internal and external, across multiple platforms and formats to drive awareness, demand, retention, loyalty and positive customer behavior. This role will have responsibility to deliver contextual, optimized and highly engaging content across the customer journey, spanning both inbound and outbound marketing efforts. The Content Marketing Manager will be responsible for TierPoint thought leadership & evangelism, content & editorial functions responsible for developing the overall story of TierPoint and bringing it to life through events, awareness and demand gen campaigns.

The Senior Client Executives grow the incredible roster of clients that TierPoint supports in Tennessee through personalized and comprehensive IT solutions.  Sr. Client Executives are new client acquisition engines, identifying and pursuing prospects that would benefit from our guidance and management of complex IT infrastructures. You will work with IT leaders to develop customized IT solutions that help them with their digital transformation initiatives. At TierPoint, success requires a unique combination of ambition,...

Reporting directly to Security Engineering Management and under the general supervision by Information Security Office Leadership, this role will be leading our threat hunting and intel programs. The ideal candidate will have a strong analytical mindset, hands-on experience with cybersecurity tools, and the ability to detect sophisticated cyber threats before they become impactful incidents. General duties will include, but are not limited to: - Lead the development and lifecycle of TierPoint threat hunting and cyber intel programs. -

As a member of the leadership team, this position is responsible for managing and growing the colocation business at TierPoint. Requiring cross-functional expertise and a deep understanding of the data center industry, the VP of Colocation Services will drive the strategy and new revenue-generating activities.   The ideal candidate is a strategic business leader with a team-based, cross-functional perspective coupled with a relentless passion for results and achievement. The individual...

The Linux Engineer II will be part of a Linux team in the 24x7 operational support of TierPoint managed services customers. The successful candidate will demonstrate advanced expertise in Linux operating systems. The candidate must also have outstanding customer service skills, and the ability to translate complex technical issues into common language. The Linux engineer reports to the OS Team lead, OS Services.

TierPoint is looking for aspiring technology sales professionals to join our Business Development Team. Our Business Development Representatives execute integrated, multichannel B2B prospecting strategies, pitching our award-winning Hybrid IT & Cloud solutions. This role offers a base salary, uncapped performance-based monthly bonuses, daily and weekly sales incentives, and a clear path for long-term career development in the booming field of technology sales. 

The Senior Client Executives grow the incredible roster of clients that TierPoint supports in the midwest through personalized and comprehensive IT solutions.  Sr. Client Executives are new client acquisition engines, identifying and pursuing prospects that would benefit from our guidance and management of complex IT infrastructures. You will work with IT leaders to develop customized IT solutions that help them with their digital transformation initiatives. At TierPoint, success requires a unique combination of ambition,...

With a vast network of data centers, cloud pods, and IT experts, we are always seeking positive people to help propel our business forward... TierPoint is seeking a skilled Operations Specialist II to join our team. Ideal candidates will have experience providing customer service in general receptionist/administrative duties. In this role you will have the opportunity to act as a point of contact for clients and assist with coordinating meetings both internally within different departments and with external clients. As well as monitoring security cameras. You must have the ability to work in a fast-paced and rapidly changing environment, independently with minimal direction...