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TierPoint is seeking a Customer Success Manager (CSM) to focus on building, retaining and growing customer accounts. Ideal candidates can thrive with a high level of ambiguity and operate autonomously while maintaining a customer-centric approach. You will act as point-of-contact for clients,.with responsibility for proactively managing expectations and communications. With a constant focus on your customers’ business needs, you will work to improve overall account health, helping customers to realize maximum value from their TierPoint investment.
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This person is responsible for supporting our regional sales teams and providing superior customer support. The #1 goal is to become an expert in our sales process and systems to support the outside sales team; increase their selling time with efficiency and to allow us to better and more quickly service TierPoint’s clients. This position provides an opportunity to learn to sell leading-edge solutions for the leading Hybrid Cloud provider in the industry.
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We are seeking an Operations Technician I who will play a vital role in maintaining the smooth operations of our data center facilities. This position is ideal for a novice, IT professional who is eager to get hands-on experience in a dynamic, high-tech environment. We take pride in what we do and seeking someone equally as passionate in providing top-tier customer service knowing your positive contributions represent what we are all about.
General assignments will include, but are not limited to entry-level...
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Under the general supervision of the Director, ISMS, this position provides information security and compliance assistance through operations and controls analysis, policy and procedure development, risk assessments, and development/execution of remediation efforts.
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The EOC Support Analyst requires basic systems administrative skills and capabilities as well as a strong customer service background. This position is responsible for receiving incoming calls and alerts regarding services for both internal and external customers. Calls, e-mails, or monitored events may require the creation and escalation of a thoroughly documented ticket. The analyst is also responsible for identifying critical issues and engaging key resources while gathering information needed to effectively escalate problems in a fast-paced environment. Analysts in this position will be working in a fast paced, and sometimes high-pressure, environment and as a part of a team which is staffed on a continual 24/7/365...
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We are seeking a skilled and reliable MEP Technician to join our facilities team. The ideal candidate will have experience in Mechanical, Electrical, and Plumbing systems, and be responsible for the maintenance, repair, and installation of building services equipment. This role ensures all systems operate efficiently and safely in compliance with relevant codes and standards. As an MEP Technician, the employee is responsible for the day-to-day maintenance and service on the electrical - mechanical systems supporting the Data Center, including documentation of systems and ongoing service and support.
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We are seeking an Operations Technician I who will play a vital role in maintaining the smooth operations of our data center facilities. This position is ideal for a novice, IT professional who is eager to get hands-on experience in a dynamic, high-tech environment. We take pride in what we do and seeking someone equally as passionate in providing top-tier customer service knowing your positive contributions represent what we are all about.
General...
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The EOC Support Analyst requires basic systems administrative skills and capabilities as well as a strong customer service background. This position is responsible for receiving incoming calls and alerts regarding services for both internal and external customers. Calls, e-mails, or monitored events may require the creation and escalation of a thoroughly documented ticket. The analyst is also responsible for identifying critical issues and engaging key resources while gathering information needed to effectively escalate problems in a fast-paced environment. Analysts in this position will be working in a fast paced, and sometimes high-pressure, environment and as a part of a team which is staffed on a continual 24/7/365...
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The Senior Client Executives grow the incredible roster of clients that TierPoint supports through personalized and comprehensive IT solutions. Sr. Client Executives are new client acquisition engines, identifying and pursuing prospects that would benefit from our guidance and management of complex IT infrastructures. You will work with IT leaders to develop customized IT solutions that help them with their digital transformation initiatives.
At TierPoint, success requires a unique combination of ambition, resourcefulness, and...
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We are seeking an Operations Technician I who will play a vital role in maintaining the smooth operations of our data center facilities. This position is ideal for a novice, IT professional who is eager to get hands-on experience in a dynamic, high-tech environment. We take pride in what we do and seeking someone equally as passionate in providing top-tier customer service knowing your positive contributions represent what we are all about.
General...
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We are seeking a high-performing Senior Client Executive with proven success in telecommunications sales to drive growth within our carrier and channel ecosystem. This role is responsible for managing and expanding a portfolio of carrier partners, identifying and closing net new business opportunities, and positioning advanced solutions including cloud services and cybersecurity offerings.
The ideal candidate is a hunter-oriented sales professional with a strong track record of exceeding quotas, building strategic relationships, and selling complex telecom solutions into carrier...
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A Certified Professional Engineer (CPE) with a focus on data centers manages the design, implementation, and ongoing operations of data center infrastructure, ensuring optimal performance, reliability, and security. This includes planning, project execution, troubleshooting, and collaborating with various teams to maintain peak operational...
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We are seeking an Operations Technician I who will play a vital role in maintaining the smooth operations of our data center facilities. This position is ideal for a novice, IT professional who is eager to get hands-on experience in a dynamic, high-tech environment. We take pride in what we do and seeking someone equally as passionate in providing top-tier customer service knowing your positive contributions represent what we are all about.
General assignments will include, but are not limited to entry-level...
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MEP Technician II is responsible for the day-to-day maintenance and service on the electrical - mechanical systems supporting the Data Center. The ideal candidate will have an extensive background in mechanical, electrical, and plumbing systems, with the ability to troubleshoot, maintain, and repair a wide range of building systems to ensure safe and efficient operations. Educate and train other TierPoint personnel on tasks related to the mechanical-electrical systems and components. Responsible for facility electrical/mechanical systems, documentation and ongoing service and support.
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MEP Technician II is responsible for the day-to-day maintenance and service on the electrical - mechanical systems supporting the Data Center. The ideal candidate will have an extensive background in mechanical, electrical, and plumbing systems, with the ability to troubleshoot, maintain, and repair a wide range of building systems to ensure safe and efficient operations. Educate and train other TierPoint personnel on tasks related to the mechanical-electrical systems and components. Responsible for facility electrical/mechanical systems, documentation and ongoing service and support.
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We’re seeking a detail-oriented Accounts Payable Specialist to join our accounting team supporting a fast-paced data center and managed services environment. This role is responsible for ensuring accurate and timely processing of vendor invoices, maintaining strong vendor relationships, and supporting month-end close activities.
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We are seeking an Operations Technician I who will play a vital role in maintaining the smooth operations of our data center facilities. This position is ideal for a novice, IT professional who is eager to get hands-on experience in a dynamic, high-tech environment. We take pride in what we do and seeking someone equally as passionate in providing top-tier customer service knowing your positive contributions represent what we are all about.
General assignments will include, but are not limited to entry-level...
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The Talent Business Partner is responsible for relationship building first and foremost. This person serves as a face and experience for the organization. Creating a cohesive, collaborative, and seamless partnership with internal customers, as well as prospective and new employees is of the utmost priority. They are responsible for the full life-cycle experience of all who join the team and seek to hire.
This position must possess considerable skill in interviewing...
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TierPoint is looking for a motivated Cloud Sales Specialist to join TierPoint’s Cloud Practice. The TierPoint Cloud Practice enables customers’ digital transformation journeys with best practices, innovation and, technical leadership for adoption of TierPoint Cloud services. You will work as a member of the TierPoint Sales team to consult with customer and outline solutions that solve the customer’s business and IT challenges. The position is a remote position, and you will work with Sales teams in all of TierPoint’s markets. In addition, you will serve a critical role in the pre-sales organization and will be a senior level position that supports our direct and channel...
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The Senior Client Executives grow the incredible roster of clients that TierPoint supports in the Tri-state area through personalized and comprehensive IT solutions. Sr. Client Executives are new client acquisition engines, identifying and pursuing prospects that would benefit from our guidance and management of complex IT infrastructures. You will work with IT leaders to develop customized IT solutions that help them with their digital transformation initiatives.
At TierPoint, success requires a unique combination of ambition,...