TierPoint is seeking an Operations Specialist who will play a vital role in providing high quality customer service and supporting internal and external communication. Ideal candidates will have experience providing customer service in general administrative duties. In this role you will have the opportunity to act as a point of contact for clients, vendors, and internal team members. You must have the ability to work in a fast-paced and rapidly changing environment while escalating urgent issues appropriately to senior staff. An understanding of your role as it relates to the functioning of day-to-day operations will also be critical.

As a MEP Technician II, the employee is responsible for providing technical assistance to TierPoint and its customers in the Data Center. The employee is responsible for the day-to-day maintenance and service on the electrical - mechanical systems supporting the Data Center. The employee will educate and train other TierPoint personnel on tasks related to the mechanical-electrical systems and components. The employee will be primarily responsible for facility electrical / mechanical systems, documentation and ongoing service and support. This position is critical, as failure of these systems to function properly would result in millions of dollars in lost revenue and damaged equipment as well as...

TierPoint is seeking an Operations Specialist who will play a vital role in providing high quality customer service and supporting internal and external communication. Ideal candidates will have experience providing customer service in general administrative duties. In this role you will have the opportunity to act as a point of contact for clients, vendors, and internal team members. You must have the ability to work in a fast-paced and rapidly changing environment while escalating urgent issues appropriately to senior staff. An understanding of your role as it relates to the functioning of day-to-day operations will also be critical.

At TierPoint, we are technologists, trendsetters, explorers, and creative minds who like to push the limits of imagination. We are seeking others who share our passion for technology, possess a never-ending curiosity to learn new things and work with cutting edge technology.     Our Enterprise Operations Support Analysts (EOC Support Analyst) provide real-time solutions to our enterprise clients around the clock. This is the perfect position to start your career and learn the ropes into the world of managed services...

We are seeking an Operations Technician I who will play a vital role in maintaining the smooth operations of our data center facilities. This position is ideal for a novice, IT professional who is eager to get hands-on experience in a dynamic, high-tech environment. We take pride in what we do and seeking someone equally as passionate in providing top-tier customer service knowing your positive contributions represent what we are all about.   General assignments will include, but are not limited to entry-level...

The Operations Technician II role is ideal for someone who’s not only technically skilled but also thrives on solving complex challenges and finding innovative solutions. You’ll be at the center of activity, applying your technical expertise to keep systems running efficiently while continuously growing your skills. Daily responsibilities may include prepping cabinets, handling stock, racking servers, pulling cables, and managing alarms within a high-tech environment featuring advanced HVAC and electrical equipment. A strong customer service mindset is essential, as you’ll interact with customers to ensure their needs are met with professionalism and care.

Responsible for all collection activity associated with an assigned portfolio of accounts. Accurately complete day to day activities to meet performance objectives set by management. Develop solid relationships with key internal contacts and external customers through an ongoing written and verbal dialog.

The Network Engineer I plays a key role in supporting TierPoint’s Cloud, Colocation, and Managed Services Network Operations. This position requires a solid understanding of routing, switching, firewalls, and load-balancing technologies within a service provider environment. The ideal candidate will be able to communicate complex technical concepts clearly and effectively to both technical and non-technical audiences.  

We are seeking an Operations Technician I who will play a vital role in maintaining the smooth operations of our data center facilities. This position is ideal for a novice, IT professional who is eager to get hands-on experience in a dynamic, high-tech environment. We take pride in what we do and seeking someone equally as passionate in providing top-tier customer service knowing your positive contributions represent what we are all about.   General assignments will include, but are not limited to entry-level...

We are seeking an Operations Technician I who will play a vital role in maintaining the smooth operations of our data center facilities. This position is ideal for a novice, IT professional who is eager to get hands-on experience in a dynamic, high-tech environment. We take pride in what we do and seeking someone equally as passionate in providing top-tier customer service knowing your positive contributions represent what we are all about.   General assignments will include, but are not limited to entry-level...

The Manager, Employee Experience will serve as a key leader in shaping, enhancing, and delivering a meaningful and engaging workplace experience for both onsite and remote employees across our organization. This role combines people strategy, employee relations, and data-driven insights to strengthen culture, boost engagement, and elevate the overall employee journey.This individual will serve as a bridge between leadership, employees, and cross-functional HR partners, driving initiatives that bring our company values to life and ensure our workplaces are a destination of care, connection, and collaboration.  

TierPoint is a Managed Service Provider that operates state-of-the-art data centers delivering enterprise-class Services including DDos, WAF, Advanced FW, disaster recovery as a service (DRaaS), cloud services, managed services, colocation, dedicated server hosting and more with the highest level of security, safety, redundancy, reliability, scalability and technology. Our data centers are audited under HIPAA, PCI DSS, SSAE-16 SOC 1 Type II, SOC 2 Type II and SOC 3 standards annually.

The Lead Operations Technician is responsible for overseeing the daily operations, maintenance, and performance of the data center’s infrastructure and systems. Acting as the primary technical expert and escalation point, this role ensures optimal uptime, reliability, and operational excellence across all facility and hardware systems.   This position coordinates with cross-functional teams, manages vendor relationships, and provides hands-on leadership and mentorship to operations...

The Senior Client Executives grow the incredible roster of clients that TierPoint supports in the Carolinas through personalized and comprehensive IT solutions.  Sr. Client Executives are new client acquisition engines, identifying and pursuing prospects that would benefit from our guidance and management of complex IT infrastructures. You will work with IT leaders to develop customized IT solutions that help them with their digital transformation initiatives. At TierPoint, success requires a unique combination of ambition, resourcefulness,...

The Senior Client Executives grow the incredible roster of clients that TierPoint supports in the North Carolina through personalized and comprehensive IT solutions.  Sr. Client Executives are new client acquisition engines, identifying and pursuing prospects that would benefit from our guidance and management of complex IT infrastructures. You will work with IT leaders to develop customized IT solutions that help them with their digital transformation initiatives. At TierPoint, success requires a unique combination of ambition,...

The Operations Technician II role is ideal for someone who’s not only technically skilled but also thrives on solving complex challenges and finding innovative solutions. You’ll be at the center of activity, applying your technical expertise to keep systems running efficiently while continuously growing your skills. Daily responsibilities may include prepping cabinets, handling stock, racking servers, pulling cables, and managing alarms within a high-tech environment featuring advanced HVAC and electrical equipment. A strong customer service mindset is essential, as you’ll interact with customers to ensure their needs are met with professionalism and care.

The Operations Technician II role is ideal for someone who’s not only technically skilled but also thrives on solving complex challenges and finding innovative solutions. You’ll be at the center of activity, applying your technical expertise to keep systems running efficiently while continuously growing your skills. Daily responsibilities may include prepping cabinets, handling stock, racking servers, pulling cables, and managing alarms within a high-tech environment featuring advanced HVAC and electrical equipment. A strong customer service mindset is essential, as you’ll interact with customers to ensure their needs are met with professionalism and care.

The Senior Client Executives grow the incredible roster of clients that TierPoint supports in Tennessee through personalized and comprehensive IT solutions.  Sr. Client Executives are new client acquisition engines, identifying and pursuing prospects that would benefit from our guidance and management of complex IT infrastructures. You will work with IT leaders to develop customized IT solutions that help them with their digital transformation initiatives. At TierPoint, success requires a unique combination of ambition,...

We are seeking an Operations Technician I who will play a vital role in maintaining the smooth operations of our data center facilities. This position is ideal for a novice, IT professional who is eager to get hands-on experience in a dynamic, high-tech environment. We take pride in what we do and seeking someone equally as passionate in providing top-tier customer service knowing your positive contributions represent what we are all about.   General...

The Senior Client Executives grow the incredible roster of clients that TierPoint supports through personalized and comprehensive IT solutions.  Sr. Client Executives are new client acquisition engines, identifying and pursuing prospects that would benefit from our guidance and management of complex IT infrastructures. You will work with IT leaders to develop customized IT solutions that help them with their digital transformation initiatives. At TierPoint, success requires a unique combination of ambition, resourcefulness, and...