This position is responsible for ensuring customer satisfaction while performing Security Operations related duties. This is a very fast-paced environment consisting of Fortinet security devices.

• Lead the daily operations of our Security Monitoring team in detecting, analyzing, and responding to organizational security events
• Manage the current state of logging and monitoring capabilities across the enterprise, maintain a vision of the ideal state, and drive a prioritized roadmap to get us there
• Partner with departments and teams to educate them on our services and integrate them into our processes
• Guide the continued growth and success of the team through technical and professional development
• Mature and enhance the tools, tactics, and procedures used within the team
• Assess, plan for, and implement tools and services that will improve efficiency and effectiveness
• Assist with delegating work assignments to junior team members
• Provide coaching and feedback to maintain high standards of performance
• Detect and Identify security events/signatures
• Utilize multiple platforms to understand full scope of threat landscapes and develop deliberate strategies to combat vulnerabilities.
• Work the full ticket lifecycle
• Handle every step of the alert, from detection to remediation
• Handle user-reported cases of potential phishing and spear phishing campaigns
• Searching our existing infrastructure for signs of malware, and malicious events not detected by our existing security controls
• Help develop, implement, and maintain SOC policies, processes, and procedures
• Provides quality internal and external customer service surrounding the Company values.
• Other duties as assigned.

• Knowledge of current and emerging technologies and tactics used within a SOC and how they can be applied to improve efficiency and effectiveness
• Understanding of the information security industry and the current threat landscape
• Understanding how to lead, prioritize and keep a calm team environment during intense situations
• Relevant certifications such as CISSP, CISM, CEH or equivalent experience and skills
• Excellent verbal, written, and interpersonal skills
• Ability to prioritize and organize effectively
• Ability to work on multiple projects simultaneously
• Ability to work both independently and with others
• Ability to operate in a fast-moving, team-oriented, collaborative environment with tight deadlines
• Proficiency in using MS Office Suite and Windows-based computer applications

Preferred Experience

• 5+ years of experience in Information Security
• 2+ years of experience leading or serving as a senior member of a Security Operations team
• NSE4 or above certification preferred
• Experience implementing and tuning Next-Gen UTM
• Prior experience particularly in the data center industry

Working Conditions

• Hybrid and/or Remote

Pay Transparency
TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements.
It’s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.
Pay Range $75,000.00/yr - $114,048.60/yr

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