The Operations Technician I require basic technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail oriented technical problem solving approach. This position requires someone who can identify issues independently and resolve issues with little to no supervision. A strong customer service background and experience dealing with customers is a must. General assignments will include, but are not limited to: entry-level technical tasks, cabinet prep, stock handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks. 

TierPoint is seeking an entry-level Operations Specialist to join our team. Ideal candidates will have at least 1 year of experience providing customer service and basic computer skills. You must have the ability to work independently with minimal direction while escalating urgent issues appropriately to senior staff. An understanding of your role as it relates to the functioning of day-to-day operations will also be critical.  This is a great opportunity for someone currently studying or looking to learn about technology and wanting to get into the IT industry.  We offer on-line training modules and certification reimbursement for various IT courses.     This is a great opportunity for someone currently studying technology and/or wanting to start their career in the IT industry. We offer online training modules and certification reimbursement for various IT courses. 

The Operations Technician II require basic technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail oriented technical problem-solving approach. This position requires someone who can identify issues independently and resolve issues with little to no supervision. A strong customer service background and experience dealing with customers is a must. General assignments will include, but are not limited to: entry-level technical tasks, cabinet prep, stock handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks.

The Operations Technician II position requires advanced technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail oriented technical problem solving approach. This position requires someone who can identify issues independently and resolve complex issues with little to no supervision. This position will incrementally be responsible for supporting internal applications and systems. A strong customer service background and experience dealing with customers is a must. General assignments will include, but not limited to: entry-level technical tasks; cabinet prep, stock handling, racking servers, cabling pulling, cleaning, working around HVAC and electrical equipment and organizational tasks. 

The Senior Account Executives (Sr. AE) grow the incredible roster of clients that TierPoint supports in the New York City Region through personalized and comprehensive IT solutions.  Sr. AEs are new client acquisition engines, identifying and pursuing prospects that would benefit from our guidance and management of complex IT infrastructures. You will work with IT leaders to develop customized IT solutions that help them with their digital transformation initiatives. At TierPoint, success requires a unique combination of ambition, resourcefulness, and tenacity. We are a results-driven company, which means no politics and a bias-to-action culture where you can make your mark and take as much responsibility as you can handle. Come join the ranks of the world class Sales Team that we are building!   Note: This is a home office based role however, only local candidates in the New York Metro area or New Jersey market will be considered. 

The EOC Team Lead is responsible forboth providing a quality customer experience to TierPoint clients andguiding our employees toprovidethose same clients an overwhelmingly positive support experience. The EOC Team lead must be proficient in internal processesand client communications. Team Leads should have a thorough understanding of the services that we provide our clients and will serve as a focus point for internal and client escalations. 

The EOC Team Lead is responsible forboth providing a quality customer experience to TierPoint clients andguiding our employees toprovidethose same clients an overwhelmingly positive support experience. The EOC Team lead must be proficient in internal processesand client communications. Team Leads should have a thorough understanding of the services that we provide our clients and will serve as a focus point for internal and client escalations.

The Operations Technician II position requires advanced technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail oriented technical problem solving approach. This position requires someone who can identify issues independently and resolve complex issues with little to no supervision. This position will incrementally be responsible for supporting internal applications and systems. A strong customer service background and experience dealing with customers is a must. General assignments will include, but not limited to: entry-level technical tasks; cabinet prep, stock handling, racking servers, cabling pulling, cleaning, working around HVAC and electrical equipment and organizational tasks. 

At TierPoint, we are technologists, trendsetters, explorers, and creative minds who like to push the limits of imagination. We are seeking others who share our passion for technology, possess a never-ending curiosity to learn new things and work with cutting edge technology.     Our Enterprise Operations Support Analysts (EOC Support Analyst) provide real-time solutions to our enterprise clients around the clock. This is the perfect position to start your career and learn the ropes into the world of managed services technology. The opportunities for career advancement are right in front of you when you put your best foot forward.   Successful TierPoint EOC candidates are effective team & client communicators utilizing a myriad of tech resources and tools. This position is a first point of contact for TierPoint clients. You are playing both defense and offense – ensuring future successes for all parties involved.  Truth be told, this position requires a major portion of the workday to be spent on client calls. You will openly communicate with fellow team members to investigate client managed service needs. It is a role for driven customer service- focused individuals that thrive in a fast-paced (like…lightning speed!) work environment. Our shifts don’t allow for much down time, but you won’t take work home with you. We have lots of fun too. Our great team and support system will help you learn and build your career. We laugh and joke, catch a sports game on the big TV monitor and we’re a family when it comes down to it.   Our EOC Support Analysts join TierPoint with an established path to learn and grow within a very successful EOC team. Through every step of this career progression, you will be offered extensive training for your current role so you may develop into a seasoned Analyst, Specialist and Engineer.   At TierPoint, we recognize the unique contributions that each team member brings to the table regardless of their role in the company. We all roll up our sleeves, keep our feet on the accelerator, and choose to see the positives and growth potential. Are you up for it?   TierPoint is a national leader in providing Colocation and Managed Hybrid IT & Cloud solutions. We are in the right space at the right time making us a very exciting place to be.

At TierPoint, we are technologists, trendsetters, explorers, and creative minds who like to push the limits of imagination. We are seeking others who share our passion for technology, possess a never-ending curiosity to learn new things and work with cutting edge technology.     Our Enterprise Operations Support Analysts (EOC Support Analyst) provide real-time solutions to our enterprise clients around the clock. This is the perfect position to start your career and learn the ropes into the world of managed services technology. The opportunities for career advancement are right in front of you when you put your best foot forward.   Successful TierPoint EOC candidates are effective team & client communicators utilizing a myriad of tech resources and tools. This position is a first point of contact for TierPoint clients. You are playing both defense and offense – ensuring future successes for all parties involved.  Truth be told, this position requires a major portion of the workday to be spent on client calls. You will openly communicate with fellow team members to investigate client managed service needs. It is a role for driven customer service- focused individuals that thrive in a fast-paced (like…lightning speed!) work environment. Our shifts don’t allow for much down time, but you won’t take work home with you. We have lots of fun too. Our great team and support system will help you learn and build your career. We laugh and joke, catch a sports game on the big TV monitor and we’re a family when it comes down to it.   Our EOC Support Analysts join TierPoint with an established path to learn and grow within a very successful EOC team. Through every step of this career progression, you will be offered extensive training for your current role so you may develop into a seasoned Analyst, Specialist and Engineer.   At TierPoint, we recognize the unique contributions that each team member brings to the table regardless of their role in the company. We all roll up our sleeves, keep our feet on the accelerator, and choose to see the positives and growth potential. Are you up for it?   TierPoint is a national leader in providing Colocation and Managed Hybrid IT & Cloud solutions. We are in the right space at the right time making us a very exciting place to be.

The Operations Technician II position requires advanced technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail oriented technical problem solving approach. This position requires someone who can identify issues independently and resolve complex issues with little to no supervision. This position will incrementally be responsible for supporting internal applications and systems. A strong customer service background and experience dealing with customers is a must. General assignments will include, but not limited to: entry-level technical tasks; cabinet prep, stock handling, racking servers, cabling pulling, cleaning, working around HVAC and electrical equipment and organizational tasks.