The Life Cycle Management (LCM) Engineer I is responsible for remediation to customer environments. This includes but is not limited to physical, virtual, preventative upgrades, and vulnerability-related OS patching/upgrades. This position will require the ability to follow complicated instructions with a client-first mentality. This role requires a high attention to detail and the ability to be flexible to client needs, escalate to teams, leadership, and partners when appropriate, and drive change to complete remediations on time.

• Provides quality internal and external customer service surrounding the company values
• Works on remediating end-of-life and vulnerabilities for both hardware and software
• Provides clear and accurate communications with customers and internal teams
• Escalates to or engages partners, leadership, and internal teams as needed to ensure steady progress to a final remediation
• Completes assigned cases and tasks in a timely fashion
• Ability to balance high ticket queues and prioritize effectively with the client
• Assists in the development of documentation to improve the delivery of remediation as appropriate
• Makes recommendations for LCM process improvements and suggestions around automations to reduce repetitive tasks  
• Alert the manager, peers and others needed of any issues or limitations impacting the delivery of remediation  
• Ability to follow detailed instructions, use DevOps methodology to deliver solutions, and modify approaches through work activities
• Other duties as assigned

• Understanding of ITIL concepts, Agile methodology, and DevOps practices
• Excellent verbal, written, and interpersonal skills
• Ability to prioritize and organize effectively
• Ability to work on multiple projects simultaneously
• Ability to work both independently and with others 
• Ability to learn multiple new technologies and skills at a fast pace
• Basic understanding of VMware ESXi host and vCenter operations/concepts
• Basic understanding of enterprise network concepts
• Basic understanding of disaster recovery concepts and tools
• Basic understanding of public cloud deployment and technologies used in cloud solutions
• Proficiency in using the MS Office Suite and Windows-based computer applications

Preferred Experience

• Experience with scripting languages is a plus
• Experience with various automation tools and concepts
• Experience with VMware technologies
• Experience with Database management or storage management
• Experience with Git and other automation management solutions
• Experience with firewalls and other security technology
• Prior working experience within the Agile methodology
• Prior full-stack or DevOps code development
• Prior experience with workflow automation for various tasks is a plus
• Prior experience with network virtualization technologies: Virtual firewalls, virtual load balancers
• Prior experience with network monitoring/management technologies
• Working knowledge of REST APIs and other integration technologies is a plus
• Prior 1-2 years’ experience, particularly in the data center industry or for a managed services provider

 Working Conditions

• Remote

Pay Transparency
TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It’s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.
Pay Range $60,000.00- $97,778.29

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