The Customer Success Renewal Analyst will be responsible for consolidating, analyzing, and forecasting contract renewal data to develop a proactive, data-driven renewal strategy. This role requires gathering, cleansing, and synthesizing data from multiple systems, identifying renewal trends, and working closely with Sales, Customer Success, Business Intelligence, and Finance teams to ensure timely and strategic contract renewals.
As a key player in TierPoint’s post-sales strategy, the Renewals Analyst will contribute to customer lifecycle management, risk mitigation, and long-term expansion opportunities. The ideal candidate will be a data-driven problem solver with strong analytical skills, customer success expertise, and the ability to drive proactive renewal execution.
Turn Data into Actionable Renewal Insights
Build Predictive Renewal Forecasts to Drive Business Strategy
Optimize the Renewal Process Through Automation & Efficiency
Collaborate Across Teams to Improve Post-Sales Engagement
Working Conditions
Pay Transparency
TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It’s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.
Pay Range $101,000.00 - $151,161.86
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