Are you a ServiceNow guru who can build workflows and solve problems that make mere mortals quake in fear?

Can you navigate the ServiceNow platform blindfolded and with your hands tied behind your back?

Do you have a sense of humor that can make even the grumpiest stakeholders crack a smile?

Then we want YOU!

We're looking for a ServiceNow Guru to join our team and work magic on our ServiceNow platform.

As our resident Workflow Wizard, Problem-Solving Prodigy of the ServiceNow Realm, you'll be responsible for making our business run more smoothly than a greased-up ice skater.

• Building workflows that make our business processes run like a well-oiled machine (think Formula 1, not bumper cars)
• Solving problems that make other people want to pull their hair out (because we like to be superheroes), determining the root cause, and implementing preventative/corrective actions
• Collaborating with cross-functional teams, stakeholders, and other thrill seekers to break down requirements and build solutions that meet/exceed their needs (with minimal screaming)
• Training and mentoring other team members on the ServiceNow platform (because we like to spread knowledge)

Preferred Experience

• A degree in Computer Science, Software Engineering, or a diploma from the School of Hard Knocks (with a major in ServiceNow)
• 3-5 years of proven ServiceNow development and/or administration, as well as an advanced level understanding of ServiceNow (version San Diego and above)
• Experience with core platform components, including ITSM, ITOM, CMDB, and CSM data structures and applications
• 1-2 years of experience crafting flows in Flow Designer
• Experience creating request forms, developing integration with external systems, and implementing security (including Access Control Lists)
• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Working knowledge of Automated Testing Framework (ATF)
• Working knowledge or experience with e-Bonding or e-Bonding concepts
• Understanding of agile methodologies and software development lifecycle
• Self-motivated and highly invested in the ServiceNow ecosystem
• Ability to work in a fast-paced environment and deliver high-quality work on tight schedules
• Proactive, self-motivated, creative, and independent
• Ability to troubleshoot complex workflows and turn complex business processes into workflows that everyone understands
• Great sense of humor (because we like to have fun while we work)

Experience with the following would be a big plus:

• CMDB and building solutions leveraging the CMDB
• ITOM, Discovery, and Event Management
• Service Catalog, Service Portal, and UI Builder
• Managed services provider and/or data center operation

If you're ready to join our ServiceNow realm of fun-loving misfits, apply now, and let's make some workflow magic happen!

Working Conditions

• Office, Remote, and Hybrid Available

Pay Transparency
TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It’s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.
Pay Range $101,000.00- $155,161.86