Responsible for all collection activity associated with an assigned portfolio of accounts. Accurately complete day to day activities to meet performance objectives set by management.  Develop solid relationships with key internal contacts and external customers through an ongoing written and verbal dialog.

• Provides quality internal and external customer service surrounding the Company values.
• Independently prioritize and execute daily collection activities
• Contact customers for payment via telephone and email, document and maintain timely collection notes in the collection tool and establish appropriate follow-up.
• Perform root cause analysis to resolve customer disputes, billing issues, deductions and propose process enhancements to avoid future issues.
• Contact delinquent customers by phone and email.
• Prepare customer account reconciliations.
• Evaluate customer payment trends and recommend accounts for escalated collection efforts.
• Negotiate terms for settlements and payment plans with delinquent customers for management approval.
• Other duties as assigned.

• Ability to work on multiple projects simultaneously.
• Ability to work both independently and with others.
• Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines.
• Proficient in use of financial, accounting, and collection systems
• Effectively communicate both verbally and in writing across all levels of the organization.
• Establish and maintain effective, cooperative, and collaborative working relationships with colleagues, customers, and cross-functional teams.
• Excellent time-management, organization, prioritization, and problem-solving skills.
• Detail oriented with high degree of accuracy.

Preferred Experience

• 3 - 5 years Collection experience in a high-volume service industry environment.
• College graduate with degree in Business Administration, Accounting, or Finance preferred or equivalent experience.
• Prior experience particularly in the data center industry.
• Basic understanding of financial statements, customer contracts and collection processes.
• Experience creating Excel formulas (including vlookups) and pivot tables.

 Working Conditions

• Hybrid with WFH flexibility

Pay Transparency
TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements.
It’s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.
Pay Range $54,000.00 - $83,829.12

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