TierPoint, LLC

Solutions Engineer

Job Locations US-OH-Cleveland
ID
2021-1606
Category
Solutions Engineering
Department
900 - Solutions Engineers
Type
Regular Full-Time

Overview

This Solutions Engineer will partner with the TierPoint sales team to assist in closing new business opportunities by gaining a thorough technical and business understanding of clients' needs and matching those needs with solutions within the TierPoint service portfolio.  

Responsibilities

  • Provides quality internal and external customer service surrounding the Company values 
  • Provide technical product guidance and support during pre-sales discussions with current and prospective customers and partners 
  • Participate in meetings and lead technical discussion. Act as the technical Trusted Advisor to prospective clients by aligning their business and technical needs with the appropriate solutions 
  • Provide RFP responses, technical drawings, presentations, scopes of work, and technical recommendations 
  • Participate in customer-focused seminars, tradeshows, events, and presentations 
  • Stay up to date on emerging technologies and products, including attaining certifications and participation in industry events as appropriate 
  • Provide ongoing product technical training to the TierPoint direct sales organization and channel partners 
  • Aids in account renewal, refreshing product and solutions to align with update to date offerings 
  • Serves as the Solutions Engineering SME (subject-matter-expert) for the TierPoint implementation of the pre-sales solution 
  • Travel within your assigned territory as required 

Qualifications

  • Bachelor degree preferred or demonstrated equivalent related work experience 
  • Minimum 5-years of presales experience in Cloud, Managed Services, Colocation, and Business Continuity with working knowledge of VMware virtualization, Microsoft Operating Systems, Storage, Security, LAN and WAN networking, and replication technologies 
  • Prior working experience in an IT/Operations role preferred 
  • Excellent written, verbal and presentation skills are required 
  • Ability to create detailed technical Visio documents and lead interactive whiteboarding sessions with internal and external customers 
  • Ability to work independently and as part of a team 
  • Ability to think quickly and precisely in a fast-paced environment 
  • Experience presenting complex technical topics to both technical and business audiences 
  • Technical Certifications (VTSP, MCSE, CCNA, etc.) a plus 
  • Adequate professional experience and knowledge to perform Job Responsibilities 
  • Excellent verbal, written, and interpersonal skills 
  • Ability to prioritize and organize effectively  
  • Ability to work on multiple projects simultaneously 
  • Ability to work both independently and with others  
  • Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines 
  • Proficiency in using MS Office Suite and Windows-based computer applications 

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